Frequently Asked Questions

Getting started

How it works




Getting started with CiiVSOFT

What does CiiVSOFT mean?

Think of CiiVSOFT as two parts.

CiiV – to ‘CiiV’ is to sieve, examine, separate and narrow down. If you’re interested, the CiiV element of the logo is designed to show the people that exist inside a CV (or resume)

SOFT – the software behind the sieving process that fuels our core CiiV technology.

What does CiiVSOFT do?

We provide job application screening software to help talent acquisition teams and job seekers streamline the hiring process and increase the efficiency of candidate selection.

Our advanced software utilises intelligent automation to analyse and evaluate job applications and resumes. By automating the initial screening stage, we save valuable time and resources for talent acquisition teams, allowing them to focus on the most qualified candidates.

Where is CiiVSOFT based?

We’re headquartered in the North West of England at the Sci-Tech campus near the village of Daresbury in Cheshire. Daresbury is pretty famous as it is the birthplace of Lewis Carroll who wrote Alice in Wonderland.

What difference will CiiVSOFT make to my business?

Our job application screening software saves recruiters time and resources by automating the initial screening process. It improves efficiency, reduces bias, enhances the candidate experience, provides data insights, and streamlines collaboration. Recruiters can quickly identify the best-fit candidates and make better hiring decisions.

Who is CiiVSOFT for?

We provide screening software for businesses of all sizes but primarily for large and enterprise-level customers. Our products work best for companies managing multiple job postings and a reasonably high volume of applications. We support recruiters and talent acquisition teams who experience time restraints, inconsistencies and pressure to fill roles.

Why choose CiiVSOFT automation?

We solve recruitment problems. We’re a team with both recruitment industry experience and technology expertise so we’ve experienced the problems we’re trying to solve. Our screening solution has been designed by recruiters for recruiters in the most efficient and streamlined way; created and implemented by an innovative tech team.

What makes CiiVSOFT different?

At CiiVSOFT we believe in a human and technology partnership. We base the principle of our solutions on augmented intelligence and ensure technology is there to assist, support and aid the recruiter, not replace them. We work with our clients to meet their needs, implementing highly customisable software that involves a high degree of flexibility.

How CiiVSOFT works

What does automation mean for my talent acquisition team?

A helping hand. Our technology automates manual and repetitive recruiting tasks meaning recruiters and hiring teams can focus their time on more important aspects of their jobs, like engaging with candidates.

What solutions will CiiVSOFT provide my business?

Our core solutions consist of:

ARKiiVE – Automated candidate search and discovery. For employers looking to discover existing applicants within their ATS database.

FiiLTER – Automated applicant filtering and sifting. A ‘top of the funnel’ sift for job applications, to eliminate the need to manual review CVs.

REFiiNE – Automated candidate referral and recommendation. Match applicants against vacancies that are beyond their original intended role.

What benefits will CiiVSOFT bring?

CiiVSOFT job application screening software provides the following benefits for your business:

  1. Time and Cost Savings: Automates the initial screening process, saving valuable time and reducing recruitment costs.

  2. Enhanced Efficiency: Quickly analyses and evaluates a large volume of applications, streamlining the hiring process.

  3. Objective Candidate Evaluation: Removes unconscious bias by evaluating candidates based on predefined criteria and parameters.

  4. Improved Candidate Experience: Provides a streamlined application screening process for candidates to ensure the right applicant is picked to advance.

  5. Streamlined Integration: CiiVSOFT seamlessly integrates with your Applicant Tracking System (ATS), providing a cohesive and unified recruitment experience. 

By leveraging CiiVSOFT's job application screening software, your business can achieve efficient, fair, and data-driven candidate selection while saving time and resources.

Does CiiVSOFT work in different languages?

Yes. Our screening solution provides multi-lingual processing in over 75 languages (and growing), meaning we can support hiring at a global scale.

How does CiiVSOFT tackle unconscious bias?

CiiVSOFT does not take into consideration any personal or sensitive information related to a candidate application. Potential bias influences are removed and the determining factors for candidate progression, refocus back onto skills and experience. Find out more here.

CiiVSOFT and your Applicant Tracking System (ATS)

Who does CiiVSOFT integrate with?

Currently, CiiVSOFT integrates with several major applicant tracking systems including:

  • Greenhouse
  • iCIMS
  • Lever
  • SuccessFactors
  • Taleo

If you don’t see your ATS listed then don’t worry, we are continually working on new integrations with leading ATS providers. If you’re interested in partnering with us please contact our team partners@ciivsoft.com.

Can I use CiiVSOFT without an ATS?

No. CiiVSOFT is designed to work seamlessly within the ATS environment. This means less work for you and there’s no new software, platforms or logins to learn. You can continue to use your ATS as normal and our technology will work in the background to deliver additional performance, features and benefits.

How do I get started with the integration?

All we need to know is who your ATS or recruitment technology platform provider is, so then we can begin the integration. As we deal with platforms directly it means set up is simple and no additional IT resources from your side are required.

How do I contact customer support?

For any enquires please contact support@ciivsoft.com or call for urgent issues call 44 (0)330 223 2411


How does CiiVSOFT pricing work?

We offer tailored, fixed-cost pricing to suit your business needs and recruiting plans.

Our pricing structure is based on your hiring plans and the number of vacancies you intend to hire for on a monthly or yearly basis.

We offer monthly and annual subscription options. For more information and detail on our pricing please get in touch: hello@ciivsoft.com

I don't want to sign up for a subscription, do you offer pay per usage services?

Unfortunately we don't offer a pay as you go subscription option, however we do offer monthly subscription plans.

To discuss this further please get in contact, hello@ciivsoft.com or contact us - https://www.ciivsoft.com/contact/

Do you provide a free demo?

Yes. We always offer a free no-obligation demo. Book yours here.

There is absolutely no obligation and we don’t employ ‘hard sell’ tactics.


Is my data secure?

Yes, we take data security extremely seriously. CiiVSOFT is a Cyber Essentials certified business. Our data is securely hosted in Amazon Web Services and meets the highest government UK data standard as well as being completely GDPR compliant.

Does CiiVSOFT store candidate records?

No. To find out more please visit our security page.

Are CiiVSOFT solutions GDPR compliant?

We are GDPR compliant operating business. We do not store or process personal data or personally identifiable information regarding our client’s data. We enforce high levels of encryption, anonymity and security within all our systems. For more information see our Privacy Policy.

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